Sweet Solutions UK Terms & Conditions
When placing an order with Sweet Solutions UK all orders are subject to the following Terms and Conditions.
Sweet Solutions UK will endeavor to produce your order to the specifications in the designs chosen and illustrated on our website and social media platforms. All illustrations and description on the website and social media are intended to give a general idea of the product and specifications may alter. Sweet Solutions UK will endeavor to keep you informed of any changes deviating from the order.
We do not operate a nut free or dairy free kitchen and have many or our sweets are from different manufactures. It is with regret we are unable to assure you that the products that we supply will not have traces of nuts, dairy and soy.
It is your responsibility to inform us of any allegories and advise anyone that may come in contact with any of our products once purchased and received from us that they may contain traces of nuts.
If you require any specific information about a certain product then please contact us and we will do our best to answer any queries that you may have.
All Sweet Solutions UK are delivered and set up by Sweet Solutions UK.
Our estimated time for delivery will be stated in the order quote or invoice. We hope to deliver these estimates but occasionally delays will occur, despite our best efforts. We will not be liable for any delay or failure to deliver within such estimated timescales.
Sweet Cart Hire/Glassware/Plasticware
You will make all reasonable efforts to ensure that the sweet cart and glassware are kept in the condition that it was delivered to you. You shall reimburse us for the cost of glassware/plasticware that is lost, stolen or damaged or misused during the period of the hire. This includes ensuring that the glassware/plasticware can safely be used with any other items which you use.
You shall reimburse us £20 per vase/sweet jars that is not returned in good condition, pay us for any glassware which is lost stolen or damage beyond economic repair. You shall reimburse us for any damages to the Sweet Cart its self during the rental period.
Where we are unable to set up through error or fault on your part, we reserve the right to charge for our time at a rate of £50 per hour.
Cancellation Policy for Sweet Cart Hire
Once delivery has been made, you cannot cancel the order and cancellations can only be made within the dates below:
Less than 6 weeks prior to delivery – 10% of charge is due.
Less than 4 weeks prior to delivery – 50% of charge is due.
Less than 7 days prior to delivery – 100% of charge is due.
In the unfortunate event that you have been unsatisfied with any service provided by us, please contact Sweet Arrangements within 5 working days of receipt. Please make the complaint in writing to firstname.lastname@example.org. We reserve the right to refuse compensation with any complaint made after the 5 working day period.
If you would like to contact us for any reason please call: +44 (20) 7148 0266 or email us at email@example.com
We guarantee that your details will not be disclosed to third parties. We hold your details under the Data Protection Act 1998. Unless you say otherwise, we will keep your details after your event for the purposes of marketing, however you can request for them to be removed at any time.
Trademarks and Logos
After an event has been completed we reserve the right to use photos of the event along with your company logo for our own marketing promotions and website. If you do not wish for us to do so please contact us by email at firstname.lastname@example.org, and await a confirmation confirming that your company has been removed from our database.
Acceptance of Terms
By placing an order for goods from Sweet Solutions UK you are deemed to have accepted and agreed to our terms and conditions. English law applies to all transactions.
We cannot accept responsibility for loss or damage of the sweet cart, vases, and sweet jars once they have been delivered and set up at a venue.
Please note that because our products are edible food items are non-returnable.
Sweet Solutions UK total liability for any claim arising shall not exceed the price of the goods supplied by Sweet Solutions UK to the customer.
Please note that pictures are for general illustration only and the product may vary from that shown. We will however Endeavor to replace any unavailable product with a similar item. All pictures are the property of Sweet Solutions UK and no pictures from this website may be used at anytime without permission from Sweet Solutions UK.
You agree to indemnify us at all times in respect of all claims by any person in relation to any injury, loss, claim or expense arising out of or in connection with the use of the sweet cart or its seets, sweet jars or decorations.
In no event shall Sweet Solutions UK be liable to you for any damages resulting from or related to any failure or delay to provide service under this agreement if such delays of failures are due to strikes, weather, fires, riots, acts of god, theft, terrorism, or vandalism or other causes beyond our control, as defined by standard practices in the industry. Such failure or delay shall not constitute a default under this agreement.
Your Right by Law
These terms and conditions do not in any way affect your statutory rights.
The contract between Sweet Solutions UK and the Customer shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction to resolve any disputes between us.
Changes to Terms and Conditions
Sweet Solutions UK shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.